Clear Policies. Fair Resolutions.
This Refund & Cancellation Policy explains how refund and cancellation requests are handled for services purchased from Omni Publisher LLC.
Every Refund Request Starts With a Review.
Clients may submit a refund request within 14 days of the applicable payment.
Submitting a request within 14 days does not automatically guarantee a refund.
Each request will be reviewed based on the circumstances of the project, the services already performed, the applicable service agreement, and any third-party costs or commitments.
Every Project Is Reviewed on Its Own Circumstances.
Refund eligibility may depend on:
Where appropriate, Omni Publisher may provide a full refund, partial refund, credit, rescheduling, replacement service, or another reasonable resolution depending on the circumstances.
Work Already Completed Is Part of the Project.
Services that have already been completed, delivered, approved, or substantially performed may not be eligible for a refund to the extent permitted by applicable law and the applicable service agreement.
Any applicable refund will be determined based on the portion of the services that has not been performed and other relevant circumstances.
Customized Work Requires Dedicated Resources.
Many Omni Publisher services are customized specifically for individual clients and projects.
Because customized work may require the allocation of personnel, resources, production time, software, third-party services, or other project expenses, cancellation after work has begun may result in a partial or no refund for the portion of services already performed or costs already incurred, to the extent permitted by applicable law.
CUSTOM RESOURCES.
PROJECT-SPECIFIC COMMITMENTS.
If You Need to Cancel, Start With a Conversation.
Clients may request cancellation by contacting Omni Publisher LLC at:
Upon receiving a cancellation request, Omni Publisher will review the project status and applicable payment and service terms before determining whether a refund or other resolution is available.
Services May End When the Agreement Can No Longer Continue.
Omni Publisher may suspend or terminate services for:
If Omni Publisher cancels a project and has not provided services that were paid for, we will review the applicable circumstances and, where appropriate, provide an eligible refund for the unperformed portion of the services.
Some Project Costs May Already Be Committed.
Some projects may involve third-party platforms, printers, distributors, software providers, advertising platforms, hosting providers, or other external service providers.
Amounts already paid to or committed to third parties on behalf of a client may be non-refundable where those costs cannot reasonably be recovered.
THE REFUND OUTCOME.
When a Refund Is Approved, It Goes Back Through the Original Payment Method.
If a refund is approved, the refund will generally be issued to the original payment method used for the transaction.
Processing times may vary depending on the payment processor, financial institution, or payment method.
Omni Publisher is not responsible for delays caused by a client's bank, card issuer, payment provider, or other financial institution after a refund has been processed by us.
Let's Try to Resolve the Issue Directly.
Before initiating a payment dispute or chargeback, clients are encouraged to contact Omni Publisher LLC at info@omnipublisher.com so that we can review the concern and attempt to resolve it directly.
Nothing in this section limits any rights or protections that cannot legally be waived.
Some Costs May Not Be Recoverable.
To the extent permitted by applicable law:
The specific refund treatment will depend on the applicable project agreement and circumstances.
Changing the Scope Can Change the Project.
If a client requests a change in the scope of work after a project has started, additional charges or changes to the delivery timeline may apply.
Questions About a Refund or Cancellation? Let's Talk.
4500 Cypresswood Dr, Apt 825
Spring, TX 77379
United States
We will review refund and cancellation requests based on the applicable project terms and respond as promptly as reasonably possible.
Our Policy May Change as Our Services Evolve.
Omni Publisher LLC may update this Refund & Cancellation Policy from time to time to reflect changes to our services, business practices, payment processes, or applicable requirements.
The updated version will be posted on our website with a revised "Last Updated" date.
Every Project Deserves a Fair Resolution.
If you have questions about your project, payment, refund, or cancellation, our team is available to review your situation.