01 — OUR APPROACH
Professional Services Require a Different Kind of Delivery.
Omni Publisher LLC (“Omni Publisher,” “we,” “us,” or “our”) provides professional publishing and author-support services, including ghostwriting, editing, proofreading, book formatting, cover design, publishing assistance, audiobook and video services, illustration, marketing support, website services, and related creative or consulting services.
Because Omni Publisher primarily provides professional services rather than standard retail products, delivery generally refers to the completion and provision of agreed services, project materials, files, drafts, and final deliverables.
02 — SERVICE DELIVERY
Delivery Begins With the Work We Agree to Complete.
Depending on the service purchased, deliverables may be provided through email, electronic file transfer, client communication channels, online platforms, or other agreed methods.
Project files and communications may be delivered electronically.
Digital deliverables may be provided through an agreed electronic transfer method.
Certain project materials may be delivered through relevant online platforms.
Other delivery methods may be used when agreed for the project.
03 — DIGITAL DELIVERABLES
Your Project May Take Many Digital Forms.
Digital deliverables may include, but are not limited to:
Digital deliverables will generally be provided electronically using the delivery method agreed upon for the project.
04 — PROJECT TIMELINES
Every Project Moves at Its Own Pace.
Delivery timelines vary depending on the type, scope, complexity, and requirements of each project.
Where applicable, an estimated timeline will be communicated in the applicable proposal, quotation, invoice, order confirmation, project plan, or written service agreement.
Some projects may be completed in stages or milestones rather than delivered all at once.
Estimated timelines are subject to the timely receipt of required information, files, approvals, feedback, and other materials from the client.
05 — CLIENT RESPONSIBILITIES
A Smooth Delivery Works Both Ways.
Clients are responsible for providing accurate and complete information, files, content, approvals, and feedback reasonably required to complete their project.
Delays caused by missing information, delayed responses, revisions requested by the client, changes in project scope, or delayed approvals may affect the estimated delivery timeline.
06 — REVISIONS & APPROVALS
Refinement Is Part of the Process.
Where revisions are included in a service or project agreement, the applicable revision process and number of included revisions will be based on the agreed scope of work.
Based on the agreed service scope.
May require additional fees.
May extend the project timeline.
Final delivery may require client approval where applicable.
07 — THIRD-PARTY SERVICES
Some Parts of Publishing Happen Beyond Our Control.
Some publishing-related services may involve third-party platforms, distributors, printers, retailers, hosting providers, or other service providers.
Omni Publisher may assist clients with submissions, setup, preparation, or coordination involving such third parties.
However, delivery timelines, approvals, availability, technical requirements, or decisions made by third-party platforms are outside Omni Publisher’s direct control.
08 — PHYSICAL PRODUCTS
Some Projects Become Something You Can Hold.
Omni Publisher may provide or coordinate physical printed materials or books only when specifically included in the client's order or service agreement.
When physical products are included, applicable production, fulfillment, and shipping details will be communicated as part of the applicable order or project arrangement.
Unless specifically stated otherwise, physical product delivery times are estimates and may be affected by printer, carrier, weather, supply, production, or other circumstances outside Omni Publisher’s reasonable control.
09 — DELIVERY DELAYS
When Timelines Change, Communication Matters.
Omni Publisher will make reasonable efforts to complete services within the applicable agreed or estimated timeframe.
If a significant delay occurs, we will make reasonable efforts to communicate the situation and provide an updated estimated timeline.
10 — COMPLETION
Completion Is Measured by the Agreed Deliverable.
A service may be considered delivered or completed when the agreed deliverable has been provided to the client or the agreed service milestone has been completed, subject to the applicable project scope and service agreement.
Where a project consists of multiple milestones, each milestone may be delivered and completed separately.
11 — DELIVERY ISSUES
Something Missing? Let Us Know.
If you believe that a digital deliverable is missing, inaccessible, corrupted, or materially different from the agreed deliverable, please contact us promptly so we can review the issue and, where appropriate, provide a corrected or replacement file.
For physical products, any delivery or product issue should be reported promptly after receipt, preferably with relevant photographs or supporting information where applicable.
12 — CONTACT US
Questions About Delivery? Let's Talk.
Spring, TX 77379
United States
We will make reasonable efforts to respond to delivery and fulfillment inquiries in a timely manner.
13 — POLICY UPDATES
Our Delivery Policy Evolves With Our Services.
Omni Publisher LLC may update this Delivery & Fulfillment Policy from time to time to reflect changes in our services, delivery methods, business practices, or applicable requirements.
The updated version will be posted on our website with a revised “Last Updated” date.
YOUR PROJECT. OUR COMMITMENT.
Ready to Move Your Project Forward?
From manuscript preparation to final deliverables, we're here to help move your publishing project through each stage.